1. We accept returns within 7 days of the delivery date within Turkey.
2. Returned goods must be in the same condition in which they were delivered, completely unused, and in the original box, including any labels, tags or accessories that came with the product or inside the box.
3. The customer must pay the shipping cost of returning the order, unless the return is due to an error made by the Matjar Istanbul team.
4. You can request a return by logging in to your account at Matjar Istanbul, opening the “My orders” page, choosing the order you want to return in full or in part, and selecting the reason for the return.
5. Once we receive and review your request, we will contact you to discuss the reason for the return. Based on this, we will decide within 3 business days whether the request is accepted.
6. The decision on the return request is final and binding.
7. If the final decision is to accept the return of the item(s), we will ask the courier to collect the goods from your address and return them to us for local orders. For international orders, the customer is responsible for shipping the product(s) to our Istanbul warehouse.
8. If you paid by credit or debit card, the amount paid will be refunded to your card. The refund will appear on your card according to each bank’s procedures, and in some cases it can take up to one month.
9. If you need to cancel your order after paying (by credit or debit card), a refund fee will be charged according to your card type (Visa / Mastercard).
10. If you paid cash on delivery, please give us your bank account details for the refund (IBAN, bank name and account holder name).